Our promise to you

People are always concerned about the charges that go with emergency dental treatments. At Richmond Dental Suite we promise the following:

• The same dental treatment fees apply for emergencies after an assessment

• A full emergency dental treatment plan & quotation will be provided during the assessment visit

• All emergency dental patients are seen on a priority basis

• Emergency dental treatment is carried out on the same day if possible

Let us help you with:

Wisdom tooth pain


Chipped & broken teeth

Lost fillings

Loose crowns

Gum infection

Dental abscess

Dental injury

If you have a problem during surgery hours, please telephone the practice immediately and we will ensure that you’re offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.

Most patients are seen on the same day or within 24 hours but the earlier in the day we hear from you the sooner you will be seen. You don’t have to be a registered patient at the practice to use our emergency services.

Most urgent treatments can be dealt with on one appointment. However, if more than one visit is required, you will be advised.

Once your urgent course of treatment has been completed, you may be offered to make another appointment for a separate course of non-urgent treatment. In this case, you will be informed of treatment options time frames for appointments needed and costs involved.

Access to out of hours, weekend and bank holiday emergencies is also possible through the new NHS 111 service where calls are free.

For more urgent or life threatening matters, please phone 999 or 112 but you can also contact Kingston Hospital on 020 85467711.

Dental Emergency:

Could involve an accident, a fallen tooth or dental pain, but whatever the problem we will try to help you the very same day. While you’re on your way to us, there may be a number of things you can do to prevent further damage occurring and even save your damaged tooth.

Tooth Loss

If you have had a tooth knocked out because of an accident and it has come cleanly out of the socket there may be a chance that the tooth can be saved. First, only hold the tooth by the crown, keeping your fingers away from the root. Gently wash the tooth under the tap, leaving any attached tissue alone. You can then attempt to place the tooth back into the empty socket. If this is unsuccessful place the tooth into a container of milk to take with you to the doctor right away. You can also place the tooth in your cheek if you can’t fit it back into the socket and you have no milk to hand.

Broken Teeth

If a tooth or teeth have been broken you may not be able to restore the natural tooth, but you can prevent further damage from occurring. First rinse your mouth with warm water and then apply a cold compress if your cheeks and mouth have started to swell. You should then go to your dentist or local emergency room as soon as possible.


Infection is often the cause of toothache, which can be prevented with good oral hygiene. Brushing the teeth every day, flossing the plaque and debris from between the teeth and rinsing the mouth out with mouthwash are the three steps to excellent oral health. However, if even after you have improved your dental health routine you see no change to the pain or it has gotten worse, book an emergency appointment immediately, to prevent the infection from spreading further. Your dentist can then provide the right treatment such as a deep clean, root canal treatment, or filling to stop further conditions developing.

Painkillers can sometimes lessen the pain of sore teeth and gums, but you should not let them rest on your gums because it can cause the gum tissue to burn. Do not rely on painkillers if you have dental pain, as they allow more time for the infection to spread.

Bitten tongue and lips

If you have bitten your lips or tongue so hard that you cannot stem the bleeding sufficiently and you are in great pain, visit your local emergency room as soon as possible, as you may require stitches. Rinse your mouth out with warm water and use a cold compress to calm the swelling.

You suspect your jaw is broken

Apply a cold cloth, or preferably a frozen element wrapped around a tea towel to the area to ease the swelling. Remember, an injury or accident involving your jaw may mean you need to attend your local hospital.


If you have suffered a dental emergency, please get in contact with us right away so we can provide you with the necessary care or advice.